Policies and Guidelines

Payment & Registeration

Payment

  • Taxes are not included in advertised prices.
  • We accept payment by cash, debit, Visa and MasterCard (we also accept Visa Debit for in-studio purchases only – our online card processor doesn’t support this payment method).
  • Receipts will be issued via email upon request. Please inform the teacher/desk staff at the time of purchase if you would like one.
  • All membership fees are non-refundable, non-shareable and non-transferable.
  • Student & Senior Prices: We offer student and senior discounts on certain packages in-studio only. Proof of current student status or personal ID with birth year must be presented in order to receive these discounts.

Registration

  • While it is not always necessary, we advise online pre-registration for all classes and workshops in order to secure the student’s spot.
  • We do not take pre-registrations by phone or email. Students can create their online account here.
    • Students experiencing issues with their online account can send us a detailed description of the problem and we’ll try to squash those bugs!
  • Students must arrive a minimum of 5 minutes before the class start time in order to retain their spot. If there is a waiting list, we will begin liberating reserved spots at this point and no refunds will be issued.
  • If a student has registered for a class, but is unable to make it, they must cancel their booking no later than 30 minutes prior to class start time.
    • Class Cards: Cancelled classes will be returned to the student’s class card if made more than 30 minutes prior to class. Otherwise, the class will be lost.
    • Unlimited memberships: If students with unlimited memberships routinely register, but do not show up for their booking, they might – after a warning – have their online booking privileges suspended for a period of one month.

Memberships

Introductory month

  • The introductory month is only valid for new students who have never taken a class in the NDG, Montreal, West Island and/or Griffintown studios.
  • Introductory month packages cannot be refunded, shared, or transferred.
  • The introductory month cannot be suspended or extended.
  • Rewards
    • Rewards are cumulative
    • Students must ask for rewards to be redeemed – this does not happen automatically.
    • All rewards are to be redeemed within the intro month.
    • Discounts cannot be combined.
    • Free month for your buddy: this is to be given to a student who is also new to us – not an existing student.

Class Cards

  • Class cards do not expire, unless otherwise mentioned (i.e. for special promotional prices)
  • Class cards cannot be refunded, shared, or transferred.
  • For promotional-priced class cards – if the card expires before all classes have been used, we reserve the right to charge the difference in cost between the promotional card and a non-discounted class card with an equal number of sessions.

Unlimited packages

  • Available options: 1-, 3-, 4-, 6-month and 1-year unlimited packages (this section does not address other promotional unlimited packages, such as the Introductory Month, or the 30-Day Challenge).
  • Unlimited packages are valid from date of the student’s first class.
  • Unlimited packages include every class on our schedules, with the exception of $5 Karma classes, for which all proceeds are donated to charity.
  • Unlimited packages can be suspended under the following conditions:
Package Minimum suspension Maximum Total Suspension Days Maximum number of suspensions
1-month 5 days 7 days 1
3-month 5 days 3 weeks 2
4-month 5 days 4 weeks 3
6-month 5 days 6 weeks 3
1-year 5 days 10 weeks 4
  • All suspension requests must be made here prior to the suspension dates.

 

MYM Monthly Unlimited Auto-Renew Memberships

  • Payment for this package must be made by credit card (Visa / MC).
    • The Member’s credit card will be charged on a monthly basis.
  • The Membership is non-refundable, non-shareable and non-transferable.
  • Students must sign a minimum 1-year contract.
    • Before 4 monthly payments have been made on this contract, Modo Yoga YUL studios reserve the right to charge a cancellation fee if the student wishes to break their contract.
      • Cancellation fee will be equal to 10% of each remaining month on the 1-year contract, plus taxes.
    • After 4 monthly payments, the studio will continue to charge the student’s credit card for the membership on a monthly basis, unless notified of cancellation at least 5 business days prior to next pre-authorized payment date.
  • Cancellations & Suspensions are available to students on the MYM program.
    • Delay: we require a minimum of 5 business days to process suspensions and cancellations. Please note that if you send your request with less notice, we may not be able to prevent your upcoming payment and it will not be refunded.
    • Suspensions are available for a maximum of 90 days, and can be requested here.
      • Each suspension of the contract will cost $10. This fee is waived for the first suspension request.
      • Suspensions pause the paid-for month. If the suspension is made part-way through the month, the remainder of the paid-for month will be available to the student upon their return before the next pre-authorized payment is made. Please note that suspensions will likely change the student’s monthly payment date.
      • Ex:Picture1
    • Membership can be cancelled here.
  • MYM members are eligible for Traveller’s passes when visiting studios abroad, which can be obtained here.
    • Please see Modo Yoga International’s Guidelines for using this pass.

 

Workshops

  • Pre-registration is required for workshops.
  • All workshops must be paid in full before the day of the event. Unpaid registrations risk being removed from the workshop without notice if it becomes full.
  • Workshop cancellation requests must be received via email a minimum of 48 hours in advance of the workshop.
  • Workshop registration fees are not refundable, but if the student cancels more than 48 hours prior to the workshop, the workshop price will be credited to the student’s account for later use.
  • Late arrivals will not be permitted to enter workshops more than 15 minutes after the beginning of the workshop. No refunds will be issued in this case.

Promotions

  • Periodically, promotions will be emailed to our students and/or advertised via social media. Typically these promotions are available for a short duration.
  • Once the stated deadline for purchase is over, we are no longer able to honour the promotion.
  • For promotional-priced class cards – if the card expires before all classes have been used, we reserve the right to charge the difference in cost between the promotional card and a non-discounted class card with an equal number of sessions.

Storage Onsite / Lost & Found

  • Modo Yoga YUL studios do not provide space for students to store their personal belongings or their mat. We reserve the right to cut locks that have been left on lockers overnight.
  • Modo Yoga YUL studios are not responsible for the loss or theft of personal belongings. Students concerned about their personal effects can secure them in a locker during their practice. Students are encouraged to bring their own locks, but we also have a limited quantity of locks to lend free of charge.
  • Shoes and boots: Yoga brain happens! Sometimes students accidentally leave with someone else’s footwear that is similar to their own. In these situations, we will do our best to help recover the mixed-up item. However, we encourage students to use the footwear identification method provided at each studio to avoid this!
  • Any personal items that are found in the studio will be lovingly placed in our Lost & Found.
  • Unclaimed Lost & Found items are donated to charity after 30 days.

 

Please see What You’ll Need and Our Studio Vibe for more information on what to eat, bring and how to peacefully coexist with other students.